![]() To edit an engraving, find the engraved item on the Your Orders page and click the Edit link in the engraving details. Visit the Check Order Status section of online Help above for more information on order status messages. If an item is “Order Placed" or Order in Progress status, you may be able to edit the item. ![]() Log in to online Order Status and press the View Orders button to view the items on your most recent order. If you need to return any part of your order, you can initiate the process online. ![]() Delivered - The package has been dropped off at the shipping address specified in your order.This information will be available within the first 24 hours of shipment. Shipped - You can use the “Track Shipment” button to follow your package online.At this point, you can no longer make changes to the order. As soon as it ships, we’ll email you the delivery information. Preparing to Ship - We’re completing some final details before we ship your order.You can still make changes to the order at this point. As soon as the item is ready, we’ll send you an update and prepare the shipment. Order in Progress - We have all the information needed to complete your order.Though you can’t make changes to your order right now, you’ll be able to when we start preparing your order. Order Placed - We’ve received your order and payment information.On the Your Orders page, an order status message displays above each of your items. Please note that completed orders older than 18 months are not accessible from web order status.It's easy to check the status of your order! First, visit online Order Status and enter your Apple ID and password. If after that time your order is still not listed, you may contact us via e-mail at.If you faxed or mailed your order, please allow 24 hours for your order to be entered into our system. If you placed your order on-line, please allow one hour for it to be available via Order Status. If you do not see your order listed in the order status page do the following: Who can I call if I do not see my order listed in the order status page or need to make changes or discuss my order?įor order status and information, visit the following link: Order Status, or call one of the following phone numbers during the hours of operation. Shipping days are Monday through Friday, excluding bank holidays. The Apple Store delivers Monday through Saturday with Parcel Post. Please allow 9 working days for the delivery. Please note orders less than £235 inc VAT will ship via Parcel Post. The Apple Store delivers Monday through Friday with express service. Shipping time for express service is up to six business days. The Apple Store offers express service. If you have submitted a promotional claim and would like to check its status, please refer to the phone number printed on your claim coupon and call to speak with an Apple representative. Once you have provided this information, Apple can continue processing your order and will provide you with the estimated dates your products will ship from its distribution sites. Action Required: Your order has been received but it cannot be processed due to incomplete payment or lack of other important information.Cancelled: All items on your order or order line have been cancelled.Mac products has been processed completely or shipped. Completed: Your order containing electronic software products.Electronically Delivered: Your electronic software product(s) or activation key has been issued to you.Shipped: All items on your order or order line have shipped from Apples warehouse(s).Once your order is open, Apple will provide you the estimated dates that your products will ship from its distribution sites. Open: Your order or order line has begun processing but has not yet shipped.In most cases, Apple can begin processing your order in approximately 45 minutes from the time you place your order on-line and may take longer depending on large quantity orders or method of payment. Order Received: Your order has been received but has not begun processing.If the lead time changes, Apple will contact you via email or telephone and provide a revised shipping estimate. The lead time is in business days (Monday through Friday) and excludes bank holidays.Īlthough every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. The estimated shipment date is based on the lead time you were quoted when you placed your order. We will make every effort to ship your order on or before the estimated shipment date on the order status page. If you do not see your order listed in the order status page do the following. How do I check status of my promotional claim?
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